2-Year Extended Warranty for Sylvox 55" Deck Pro 2.0 : (Total 4 Years)

1. Definitions

· "We" / "Our": Refers to Sylvox, LLC and its authorized service providers, located at 1440 Brooks St. Suite #5 Ontario, CA, 91762. Customer Service Hotline: +1-866-979-5869.

· "Product": Refers to the full range of Sylvox outdoor TV products (e.g., Partial Sun Series, Full Sun Series, RV TVs, Kitchen TVs, Commercial Displays, etc.) purchased through sylvoxtv.com or official authorized channels, with the specific model subject to the order.

· "Failure": Refers to mechanical or electronic functional abnormalities of the Product due to material defects, workmanship issues, normal wear and tear, extreme temperatures (-22°F to 122°F / -30°C to 50°C), salt spray corrosion, etc.

· "Replacement Product": Refers to new, refurbished, or functionally equivalent products, with performance meeting original factory specifications, which may have a lower selling price than the original product due to technological advancements.

2. Plan Term

· Effective Date: Coverage begins the day after the expiration of the manufacturer's original warranty period, with the coverage period as displayed on the order confirmation page (3 years). (The period stated in the confirmation email/personal account page.)

· This Plan remains in effect for the entire term unless cancelled or fulfilled.

· Term Extension:

o Due to product delivery delays, the Plan term is automatically extended by 15 days.

o If the product is under repair when the Plan expires, the term will be extended until the repair is completed.

3. What is Covered?

· 3.1 Mechanical and Electronic Failures:

o Includes screen malfunction, circuit failure, abnormal sound, etc., caused by material defects, workmanship issues, normal wear and tear, extreme temperature changes (-22°F to 122°F / -30°C to 50°C), dust, humidity, salt spray corrosion.

o Examples: Mainboard damage due to water penetration under IP55 waterproof rating, abnormal screen display caused by high temperature exposure.

· 3.2 Free Repair and Replacement:

o Free repair or replacement of faulty parts, including but not limited to display screens, power modules, speakers, connecting cables, etc., using original or equivalent performance parts.

o If repair is not possible, a new/refurbished replacement product of the same model or functional equivalent will be provided (priority is given to ensuring consistent core parameters such as 4K resolution and brightness).

· 3.3 Service Fulfillment: If during the Plan Term you submit a valid claim for a covered failure, Sylvox will, at its discretion, either: (i) repair the defect using new parts or previously used genuine Sylvox parts that have been tested and pass Sylvox functional requirements, or (ii) exchange the Covered Product with a replacement product that is new or comprised of new and/or previously used genuine Sylvox parts and has been tested and pass Sylvox's functional requirements.

o If repair or replacement under (i) and (ii) are not possible or available, Sylvox will reimburse you with Sylvox store credit, a Sylvox gift card, or cash in the amount equal to Sylvox's current retail price for the Covered Product, or the amount paid for the Covered Product as shown on the original proof of purchase, whichever is greater.

o In the event a reimbursement is made, the original Covered Product will become Sylvox’s property and your Plan will automatically terminate.

o If Sylvox exchanges the Covered Product, the original product becomes Sylvox's property and the replacement product is your property with coverage effective for the remainder of the Plan Term.

4. What is Not Covered?

The Plan does not cover the following:

· Damage caused by human abuse, intentional damage, unauthorized modification (e.g., disassembling waterproof seals), or misuse.

· Damage caused by natural disasters (e.g., floods, earthquakes), war, or third-party infringement.

· Failure to operate the product according to the instructions (e.g., using it in an unspecified environment).

· Cosmetic wear (e.g., non-functional scratches, fading of the casing).

· Normal replacement needs for consumable parts (e.g., batteries, remote controls).

· Damage resulting from accidental damage during transportation.

· Damage caused by foreign objects or pests.

· Cosmetic damage that does not affect the mechanical functionality of the product (e.g., scratches, peeling, or dents, unless otherwise specified above) and problems caused by improper installation.

· Damage caused by acts of God or third-party actions, including but not limited to: fire, collision, deliberate damage, theft, war, invasion, acts of foreign enemies, riots, strikes, labor disputes, or civil unrest.

· Indirect or incidental damages, including but not limited to: loss of business, loss of profits, damage or loss of any data or operating system, downtime, time and effort costs, property liability or damage, or injury to personnel or pets due to product operation, maintenance, or use.

· Regularly replaced components (e.g., computer software or disks, external power supplies, spark plugs, filters, knobs, batteries, bags, belts, trimming lines, bulbs, and lamps), unless otherwise specified in "Coverage Scope" above.

· Any failure, parts, and/or labor costs related to manufacturer recalls, regardless of the manufacturer's ability to pay for such repairs.

· Inherent defects that are the responsibility of the manufacturer.

· Products not originally covered by the store's return policy or manufacturer's warranty (e.g., display samples).

· Pre-existing conditions.

· Unauthorized service, including service or replacement outside the United States (unless authorized by us or the administrator).

· Problems caused by improper installation.

· Products with altered or missing serial numbers.

· Products with safety features removed, bypassed, disabled, or altered.

· "No problem found" diagnosis or failure to follow manufacturer instructions.

· Products not listed in this Plan.

· Non-commercial products used for commercial purposes.

· Products used in multi-user organizations, public rentals, or common areas of multi-family residences.

· Costs of preventive maintenance and damage caused by improper preventive maintenance.

· Cosmetic damage (e.g., scratches, dents) that does not affect the functionality of the Covered Product.

· Loss or theft of the Covered Product.

· Damage caused by reckless, abusive, willful or intentional conduct, or any use of the Covered Product in a manner not normal or intended by Sylvox.

· Pre-existing conditions of the Covered Product prior to Plan purchase.

· Damage from external causes, including but not limited to fire, flood, earthquake, or other disasters.

· Damage to, or loss of, any software or data residing or recorded on the Covered Product; the Plan does not cover data recovery or reinstallation of software programs and user data.

· Damage caused by a product or component that is not a Covered Product.

· Any damage to Covered Equipment if the Covered Product has been opened, serviced, modified, or altered by anyone other than Sylvox or an authorized representative of Sylvox.

· Commercial use of the Covered Product in furtherance of private gain.

· Consumable parts, such as batteries, except as specified in Section 3.2.

5. Service Process and Rights

· Reporting and Response:

o Channels:

§ Online submission: Log in to extend your warranty – SYLVOX and fill out the repair form (requires uploading product problem video and proof of purchase).

§ Phone reporting: Call the US service hotline +1-866-979-5869 (manual service).

§ Email warranty: Send an email to service@sylvoxtv.com (attach serial number and problem description).

o You understand and agree that reporting requires necessary credentials, product problem video, purchase list, SylvoxTV extended warranty service agreement number, and other credentials.

o Response Time:

§ After submitting materials, the problem will be confirmed within 1 working day, and eligibility for extended warranty will be confirmed within 3 working days.

§ For products requiring factory repair, Sylvox will provide prepaid label service (mainland US) and cover return shipping costs (factory-customer address).

· Reporting Verification and Credential Requirements:

o Reporting requires: product problem video, purchase list, extended warranty service agreement number, serial number, and other necessary credentials (e.g., additional materials for special models).

o The system will verify the product purchase channel (official store and authorized channels only), purchase date, and consistency of credentials. Inconsistent information may result in denial of service.

o The model and serial number of the product sent for repair must match the information bound to the extended warranty. Applications with altered or missing information that cannot be corroborated will not be accepted.

· Repair and Replacement:

o Replacement Policy: Replacement products enjoy the remaining coverage period.

6. Fees and Refunds

· Fee Description: The extended warranty price is 8.5% of the product purchase price (mainly for 2 years) and can be paid in a lump sum or in installments.

· Cancellation and Refund:

o Unused/Unactivated: Full refund within 30 days of purchase.

o If repair or replacement service has been used: No refund.

o If unused but service has become effective: No refund.

7. Sylvox’s Cancellation Rights: Sylvox may cancel this Plan with prior notice if:

o Payment is not received by the due date for any Monthly or Annual Plan renewal or other installment payment owed by you.

o Fraud or material misrepresentation is discovered.

o The Plan is used for commercial purposes contrary to these Terms.

o Service parts for the Covered Product are not available (upon sixty (60) days' prior written notice to you).

o Upon the effective date of cancellation, Sylvox’s future obligations under this Plan to you are fully extinguished, and no further service will be provided.

o If Sylvox cancels the Plan for the unavailability of service parts, you will receive a pro-rata refund for the Plan's unexpired term.

8. General Terms

· If the same product requires a 4th repair for the same fault after being repaired 3 times, we will replace it with a new product free of charge or refund the original purchase price (excluding tax).

9. Special Clauses

· California (Supplementary Regional Clauses): Supplementary regulations applicable to extended warranty services in accordance with the laws and regulations of each state.

10. Dispute Resolution

· Informal Resolution: Prioritize resolution through customer service negotiation. We will provide feedback on the processing result within 30 days.

· Binding Arbitration: If the dispute cannot be resolved informally within thirty (30) days, it will be resolved by binding arbitration under the rules of the [Relevant Arbitration Institution] in [Jurisdiction]. The arbitration will be conducted by a single arbitrator and held in [City], [Country]. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction.

· Exceptions: This dispute resolution process does not preclude you from seeking any remedy available under applicable consumer protection laws.

11. Applicable Law

· This Plan is governed by the laws of the place where the product was purchased, without affecting the rights enjoyed by consumers under local mandatory regulations.

12. How to Purchase

· During Order Placement: Check "Sylvox Care + Extended Warranty Service" when placing an order. The fee will be included in the total order price and delivered with the product. An electronic certificate containing the warranty number and service details will be sent to the registered email address within 24 hours of purchase.

· Separate Purchase of Extended Warranty (within 30 days of receipt):

o Time Limit: Within 30 days from the date of receipt. Overdue purchases are not allowed.

o Application Materials: The following credentials must be provided to the customer service team for evaluation:

§ Installation scene pictures (must clearly show the TV installation environment, such as outdoor patio, RV interior, etc.).

§ Video or pictures of the TV in good condition (must include boot screen, close-up of the undamaged body, serial number label, etc.).

o Review Process: The customer service team will complete the evaluation within 1-2 working days of receiving the materials. If the review is approved, the extended warranty service can be activated. Failure to submit or pass the review within the deadline will result in inability to purchase.

o Proof of Purchase: Regardless of the purchase method, an electronic certificate containing the warranty number, service details, and effective date will be sent to the registered email address within 24 hours.

13. Sylvox Commitment

· Sylvox is committed to protecting your outdoor entertainment experience with professional service, ensuring every TV can withstand wind and rain and stay fresh for a long time.

Note: This plan may be adjusted based on the brand's actual operational needs, such as supplementing specific repair information, detailing warranty differences for different product models, etc.

14. Privacy and Data Use

· By purchasing or using Sylvox Products and Services, you agree that Sylvox and its authorized service providers may collect and use certain personal information such as name, contact details, purchase history, device serial number, repair history, and other relevant information to provide and improve services, process payments, administer your Plan, and communicate with you.

· Sylvox handles your personal data in accordance with our Privacy Policy available on our website at [Link to Sylvox Privacy Policy].

· Any third-party service providers involved will be subject to their respective privacy policies.

· You agree that Sylvox may transfer your data to affiliated companies or service providers in accordance with the Sylvox Customer Privacy Policy.

15. Limitation of Liability and Warranty Disclaimer

· 15.1 Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SYLVOX AND ITS EMPLOYEES, AGENTS, AND AFFILIATES WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER OF THE COVERED PRODUCT FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, THE COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM SYLVOX’S OBLIGATIONS UNDER THIS PLAN.

· SYLVOX’S TOTAL LIABILITY FOR ANY CLAIM ARISING UNDER THIS PLAN SHALL NOT EXCEED THE ORIGINAL PRICE PAID FOR THE PLAN.

· SOME STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

· 15.2 Warranty Disclaimer: THE PLAN DOES NOT WARRANT THAT (i) IT WILL BE ABLE TO REPAIR OR REPLACE THE COVERED PRODUCT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) IT WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THE OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE.

· The Plan supplements but does not replace any statutory warranties or consumer rights.

· To the extent that liability under such laws and regulations may be limited, Sylvox's liability is limited, at its sole option, to replacement or repair of the Covered Product or supply of the service.

16. Modification and Severability

· These Terms may only be modified by a written document signed by an authorized representative of Sylvox.

· If any provision of these Terms is found to be invalid or unenforceable, the remainder of the Terms shall remain in full effect.

17. Localized Compliance Notes

· These Terms comply with consumer protection laws applicable in jurisdictions where Sylvox operates.

· To the extent any provision conflicts with mandatory local law, the local law shall prevail.

· Residents of jurisdictions with specific cancellation or refund requirements will receive refunds and cancellation processing as required by local law.

· Sylvox commits to refunding any due amounts within the legal time frames prescribed by applicable law.

18. Contact Information

· For questions about these Terms or Sylvox Products and Services, please contact:

o Sylvox, LLC Customer Service: +1-866-979-5869

o Email: service@sylvoxtv.com