1. Warranty Period

1. Sylvox provides a 24-month limited warranty for standard products (selected products enjoy a 5-year limited warranty), covering defects in materials and workmanship under normal use.
2. Warranty duration by product category:
   Standard products: 2 year
   Commercial displays: 3 years
   Cinema Pro 110'': 5 years

2. Applicable Purchase Channels

1. This warranty policy applies only to products purchased through the official Sylvox website (www.sylvoxtv.uk) or the authorized dealers listed below.
2. Products purchased from unauthorized third-party sellers are not covered under this warranty.

3. Warranty Coverage

1. During the warranty period, Sylvox will provide free repair or replacement for failures caused by defects in materials or workmanship, provided the product is used normally and in accordance with the user manual. Covered issues include:(1) Display abnormalities (such as dead pixels or uneven brightness).(2) Failures of core components, including the motherboard, power module, and speakers.(3) Cracks in the housing or sealing issues (excluding damage caused by misuse or human factors).
2. If the product cannot be repaired, Sylvox will provide a replacement television, subject to return of the original unit.
3. Replacement products will be the same size and model, with fully functional performance.

4. Exclusions from Warranty Coverage

The warranty does not cover the following:

• Shipping costs, transportation damage, or damage caused during unpacking and/or removal of protective packaging materials.
• Repairs required due to improper, incorrect, or insufficient AC power voltage.
• Any equipment that has been improperly installed; modified, tampered with, adjusted, repaired, or damaged by anyone other than Sylvox or its authorized representatives; or damaged due to power surges, improper voltage supply, inadequate signal reception, or integration with other products.
• Any failure, loss, damage, or personal injury resulting from accidents, negligence, misuse, abuse, improper operation, maintenance, storage, modification, or failure to follow normal operating procedures as outlined in the user manual.
• Damage caused by fire, flood, lightning, or other acts of nature.
• Products purchased from unauthorized sellers or owned by anyone other than the original end user.
• Products with original factory serial numbers that have been removed, defaced, altered, or tampered with in any way.
• Indirect, incidental, or consequential damages, except where prohibited by federal or state law.
• Cosmetic damage, surface blemishes, or appearance damage caused by normal wear and tear or exposure to external chemicals.

5. Warranty Service Process

1. Customers must contact customer service via email at service.uk@sylvoxtv.com, providing the order number and a detailed description of the issue.(1) Valid proof of purchase is required (e.g., order number or invoice).(2) The product must have been purchased through the Sylvox official website (www.sylvoxtv.uk) or an authorized sales channel.(3) The product must have been installed and used in accordance with the user manual.
2. After review and approval, Sylvox will provide a Return Merchandise Authorization (RMA) label and return address. Customers must return the product within 30 days.

6. Other Terms

1. Out-of-Warranty Service: Paid repair services are available after the warranty period expires. Fees will be quoted based on inspection results.
2. Legal Rights: This policy does not affect any additional rights you may have under applicable local laws.

If you have any questions, please contact our customer service team:

• Phone: +44 808 531 0002 (Monday to Friday, 9:00 AM – 2:00 PM Eastern Time)
• Email: service.uk@sylvoxtv.com

Sylvox reserves the right of final interpretation of this warranty policy.

1. Eligibility for Returns

Only products purchased directly from sylvoxtv.uk or from authorized resellers (including Amazon, Walmart, Newegg, Wayfair, AliExpress, etc.) are eligible for return.
Products purchased from unauthorized third-party sellers are not eligible for return, refund, repair, or replacement.

2. Return Authorization

Before returning any product, customers must contact the Sylvox support team at service.uk@sylvoxtv.com and provide:

• Order ID or proof of purchase
  
• A detailed description of the product issue
  

Once approved, Sylvox will provide a return shipping label, RMA form, and return address via email.
Returns sent without prior authorization may not be accepted.

3. Return Shipping Costs

• For quality-related issues, Sylvox is responsible for all return shipping costs.
  
• For non-quality-related returns, return shipping costs are the responsibility of the customer.

4. Condition of Returned Items

Returned products must be in original condition, including all original packaging, accessories, and documentation.

If the returned product is missing original packaging or shows signs of artificial or avoidable damage (such as cosmetic damage or missing accessories) that affect resale value, Sylvox reserves the right to deduct corresponding costs from the refund.

5. Return Address

Approved returns should be sent to: A1013, 139 Keys Road, Moorabbin, VIC, 3189, Australia

5. Refund Policy

5.1. 30-Day Money-Back Guarantee

Customers may request a refund within 30 days of purchase for eligible products that are returned undamaged and in original shipping cartons with all accessories and documentation.

To initiate a refund request, please contact service.uk@sylvoxtv.com and include your order number or proof of purchase.

Refunds will not be issued until the returned product is received and inspected.

5.2. Restocking Fee

If a product has been installed and used, Sylvox reserves the right to charge a restocking fee of up to 20% of the product value.

For non-quality-related returns, return freight costs are borne by the customer.

5.3. Refund Requests After 30 Days

Products returned after 30 days from the purchase date are not eligible for a refund.

Such requests will be handled according to Sylvox after-sales service procedures and subject to inspection and evaluation.

5.4. Refund Processing

Once the returned product has been received and verified, the refund will be issued using the original payment method.

For credit or debit card payments, refunds are typically processed within 7–10 business days, depending on the card-issuing bank.

6. Order Cancellation Policy

Customers may request to cancel an order within 24 hours (1 day) of placing the order, provided that the product has not yet been dispatched.

• Orders are typically processed within 1–2 business days after being placed.
  
• Once an order has been shipped or dispatched, it cannot be canceled.
  
• If a cancellation request is submitted within the allowed cancellation timeframe and before shipment, the order may be canceled successfully.
  

To request an order cancellation, please contact service.uk@sylvoxtv.com as soon as possible and include your order number.

7. Pricing Errors

While we strive to ensure accurate pricing, errors may occasionally occur.

In the event that a product is listed at an incorrect price due to a pricing or system error, Sylvox reserves the right to cancel any orders placed at the incorrect price, without prior customer consent.

• Orders affected by pricing errors will not be fulfilled unless the customer agrees to pay the correct price difference.
  
• If the customer does not agree to the corrected price, the order will be canceled and any payment made will be fully refunded.
  

Sylvox reserves the right to correct pricing errors at any time.

For any questions or after-sales assistance, please contact us at service.uk@sylvoxtv.com at any time.

Effective Date: 2025/10/24
Last Updated: 2025/10/24

Welcome to SylvoxTV (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.sylvoxtv.uk (“Site”) or purchase our products and services (“Products”).

By using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information to process your orders and provide better service.

1.1 Personal Information

When you make a purchase or create an account, we may collect:

· Name, email address, phone number, billing/shipping address;

· Payment details (processed securely through third-party payment providers);

· Order and transaction history;

· Customer service interactions.

1.2 Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and browsing activity, including:

· IP address, browser type, and operating system;

· Pages viewed, referral source, and time spent on our Site;

· General location (based on IP address).

For details about cookies and tracking technologies, please see our separate Cookie Policy.

2. How We Use Your Information

We use the information we collect to:

· Process and fulfill orders and payments;

· Communicate with you about your purchases, delivery, and support requests;

· Improve our website, products, and services;

· Send marketing communications (only with your consent);

· Prevent fraud and comply with legal obligations.

3. Sharing Your Information

We share personal information only as necessary to provide our services, including with:

· Service Providers: such as payment processors (e.g., Shopify Payments, PayPal, Klarna), shipping carriers, and IT support services;

· Analytics and Advertising Partners: such as Google Analytics or Meta Pixel, to help us understand how visitors use our Site and to deliver personalized marketing;

· Legal Authorities: when required to comply with applicable laws or lawful requests.

We do not sell, rent, or trade your personal data to third parties.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, tax, and accounting requirements.

When your information is no longer required, we securely delete or anonymize it.

5. Your Rights

Depending on your location, you may have the right to:

· Access, update, or correct your personal data;

· Request deletion of your personal data;

· Withdraw consent for marketing communications;

· Request data portability.

To exercise these rights, please contact us at support@sylvoxtv.com.

If you are a resident of the European Union (EU), this Privacy Policy complies with the General Data Protection Regulation (GDPR).
If you are a resident of California (U.S.), you have additional rights under the California Consumer Privacy Act (CCPA).

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no online transmission or storage method is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

8. Children’s Privacy

Our Site and Products are not directed toward children under the age of 13. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected information from a child under 13, we will delete it promptly.

9. International Transfers

We may process your information outside your country of residence, including in the United States. When we transfer personal data internationally, we ensure adequate protection in accordance with applicable data protection laws.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with the revised effective date.

We encourage you to review this page regularly to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

SylvoxTV
Email: support@sylvoxtv.com
Website: https://www.sylvoxtv.uk

Effective Date: 2025/10/24
Last Updated: 2025/10/24

Welcome to SylvoxTV (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website www.sylvoxtv.uk (“Site”) and your purchase of any products or services (“Products”). By using our Site or purchasing from us, you agree to these Terms.

Please read them carefully before proceeding.

1. Use of Our Site

By accessing our Site, you represent that you:

· Are at least 18 years old (or the age of majority in your jurisdiction);

· Have the legal capacity to enter into a binding contract; and

· Will use our Site only for lawful purposes in accordance with these Terms.

We may refuse service, suspend accounts, or cancel orders at our discretion if we believe a user violates these Terms or applicable law.

2. Account Registration

Creating an account allows you to track orders and manage preferences. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

If you suspect unauthorized access, please notify us immediately at support@sylvoxtv.com.

3. Orders and Payments

All orders are subject to acceptance and product availability. We reserve the right to:

· Limit or cancel quantities per customer, per household, or per order;

· Modify or update pricing, descriptions, or availability at any time; and

· Refuse or cancel orders that appear fraudulent or in violation of these Terms.

Payments must be completed at the time of purchase using approved payment methods (e.g., credit/debit cards, PayPal, Klarna). All prices are listed in British pounds (GBP) unless otherwise stated.

4. Shipping and Delivery

We ship to regions listed on our Site. Delivery times are estimates and may vary due to carrier delays, customs clearance, or external factors.

Once an order is shipped, title and risk of loss transfer to the customer. We are not responsible for delays or damages caused by shipping carriers.

5. Returns and Refunds

Please refer to our Return Policy for full details regarding eligibility, time frames, and procedures for returns and refunds.

Returned products must be in original packaging, unused, and include all accessories.

6. Warranty and Product Support

6.1 Limited Warranty

SylvoxTV outdoor TVs and accessories come with a limited manufacturer’s warranty against defects in materials and workmanship under normal use and conditions.

· The warranty period begins on the date of original purchase.

· Warranty coverage typically includes repair or replacement of defective parts at our discretion.

· Damage resulting from misuse, improper installation, accidents, alterations, or unauthorized repairs is not covered.

· Cosmetic damage, normal wear and tear, and environmental factors (such as lightning strikes, corrosion from chemicals, or water intrusion due to improper installation) are excluded from coverage.

6.2 Weatherproof & Outdoor Use

Sylvox outdoor TVs are designed for weather resistance, not total exposure to severe elements. To maintain coverage:

· Always install the product in accordance with the provided installation and safety guidelines.

· Avoid submersion or continuous water exposure.

· Use proper enclosures or mounting when required.

6.3 Warranty Claims

To file a claim:

1. Contact support@sylvoxtv.com with your order number, proof of purchase, and a description of the issue.

2. We may request photos, serial numbers, or additional documentation.

3. Approved claims may result in repair, replacement, or refund at our discretion.

Shipping costs for returns under warranty may vary depending on the nature of the claim and applicable consumer protection laws.

6.4 Extended Support

We provide technical support and setup assistance for all registered customers. For out-of-warranty products, repair services and parts may be available for a fee.

For full details, please visit our Warranty Policy (if applicable) or contact us directly.

7. Intellectual Property

All content on this Site — including text, graphics, images, videos, product descriptions, and logos — is owned by or licensed to SylvoxTV and protected by copyright and trademark laws.

You may not reproduce, distribute, or commercially exploit any content without our prior written permission.

8. User Content and Reviews

You may post product reviews and comments as long as they do not contain:

· Offensive, defamatory, or unlawful content;

· Spam, promotional material, or misleading information;

· Malware or harmful code.

By submitting content, you grant SylvoxTV a perpetual, royalty-free, worldwide license to use, reproduce, and display your submission for promotional or commercial purposes.

9. Third-Party Services and Links

We may use third-party tools or link to external websites (e.g., for payments, shipping, or analytics). We are not responsible for their content, accuracy, or practices.

Use of third-party services is governed by their own terms and policies.

10. Disclaimer of Warranties

The Site and all Products are provided “as is” and “as available” without warranties of any kind, either express or implied.

To the fullest extent permitted by law, we disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability

To the maximum extent permitted by law, SylvoxTV and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from:

· Your use of the Site or Products;

· Errors, delays, or interruptions in service; or

· Loss of data or profits.

In any case, our total liability shall not exceed the amount paid by you for the Product giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless SylvoxTV, its employees, and affiliates from any claims, damages, or expenses arising from your use of our Site, your breach of these Terms, or your violation of applicable law.

13. Governing Law

These Terms shall be governed by and construed under the laws of the England and Wales, without regard to its conflict of law principles.

Any disputes shall be brought exclusively in in the courts of England and Wales.

14. Changes to Terms

We may modify these Terms from time to time. Updated versions will be posted on this page with a new effective date. Continued use of the Site constitutes acceptance of the revised Terms.

15. Contact Us

If you have any questions about these Terms or your product warranty, please contact us:

SylvoxTV
Email: support@sylvoxtv.com
Website: https://www.sylvoxtv.uk

1. Shipping Coverage & Fees

We currently offer free shipping to addresses within the United Kingdom (UK), including Guernsey, Jersey, and the Isle of Man.

For shipping inquiries or special delivery requests, please contact us at presale.uk@sylvoxtv.com before placing an order.

2. Order Processing

• Orders are typically processed within 48 hours after confirmation.
  
• Once your order has been shipped, you will receive a confirmation email including a tracking number.
  
• Orders placed on Fridays or during the weekend will be processed on the following Monday.
  

3. Delivery Methods & Timeframes – UK

Delivery depends on the TV size:

• Products 43 inches and below: Shipped via DPD courier, estimated delivery within 2 business days. If you need it sooner, you can also select the paid next-day delivery option (£15) at checkout.
  
• Products 55 inches: Shipped via DX delivery, estimated delivery within 3 business days. 
• Products 65 inches and above: Shipped via Walkers or Wingkai, with an estimated delivery within 3 business days.

4. Delivery to Guernsey, Jersey, and the Isle of Man

Orders to Guernsey, Jersey, and the Isle of Man are delivered within 5–7 business days, regardless of TV size.

5. Prices & VAT

All prices displayed on the website include VAT.

No additional VAT will be charged at checkout.

In the event of any pricing error caused by a system issue, technical malfunction, human error, or any other reason, customers may be required to pay the difference between the incorrect price and the actual selling price after placing an order. If the customer declines to pay the price difference, Sylvox reserves the right to cancel the order at any time prior to shipment and issue a full refund. Sylvox reserves the right of final interpretation regarding any pricing discrepancies and related order decisions.

6. Tracking Your Order

We use standard logistics providers to ship your items.

Once your order has been dispatched, you will receive one or more tracking numbers via email.

You can track your shipment on the carrier’s official website using the link provided in your shipping confirmation email.

Our shipping partners include:

DPD: https://www.dpd.co.uk/

DX: https://www.dxlogistics.com/track

Walkers: https://tracking.walkers-transport.co.uk/

Wingkai: https://tracking.instadispatch.com/

7. Order Not Received

If you do not receive your order within the estimated delivery timeframe, please contact us at service.uk@sylvoxtv.com. Our customer service team will promptly assist you.

Effective Date: 2025/10/24
Last Updated: 2025/10/24

This Cookie Policy explains how SylvoxTV (“we,” “us,” or “our”) uses cookies and similar technologies on our website www.sylvoxtv.uk (“Site”). It should be read together with our Privacy Policy.

By continuing to browse or use our Site, you agree to the use of cookies as described below. You can manage or disable cookies through your browser settings at any time.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us recognize your browser, remember your preferences, and improve your experience on our Site.

Cookies may be “session cookies” (deleted when you close your browser) or “persistent cookies” (stored until they expire or are deleted).

2. How We Use Cookies

We use cookies and similar technologies for the following purposes:

· Essential Cookies – Required for our website to function properly. For example, they allow you to log in, add products to your cart, and complete purchases.

· Performance Cookies – Help us understand how visitors interact with our website by collecting data such as pages visited, time spent, and error reports (e.g., via Google Analytics).

· Functional Cookies – Remember your settings and preferences, such as language or region, to enhance your browsing experience.

· Advertising and Targeting Cookies – Used to deliver personalized ads and measure campaign effectiveness (e.g., Meta Pixel, Google Ads).

· Social Media Cookies – Allow you to share products or content through social platforms like Facebook, Instagram, or YouTube.

3. Third-Party Cookies

Some cookies are set by third parties on our Site for analytics, advertising, and functionality. These third parties may collect information about your browsing behavior across different websites.

Examples include:

· Google Analytics (website traffic analysis)

· Meta (Facebook) Pixel (advertising personalization)

· Shopify Cookies (if your store is hosted on Shopify)

We do not control third-party cookies, and their use is subject to their respective privacy and cookie policies.

4. Managing Cookies

You can control and manage cookies in several ways:

· Browser Settings: Most browsers allow you to delete or block cookies through their settings.

· Opt-Out Tools: You can opt out of targeted advertising through the following links:

o Google Ads Settings

o Meta Ads Preferences

o Network Advertising Initiative

Please note that disabling cookies may affect the functionality of certain parts of our Site and your ability to make purchases or use features smoothly.

5. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in our cookie practices or for operational, legal, or regulatory reasons. Any updates will be posted on this page with a revised effective date.

6. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us at:

SylvoxTV
Email: support@sylvoxtv.com
Website: https://www.sylvoxtv.uk