Warranty
Return and Refund Policy
Shipping Policy
Privacy Policy
Terms
Extended Warranty Policy

No content assigned to 'Warranty'

Customer Service Support:

Email: 

pre-sale: presale.uk@sylvoxtv.com

after-sale: service.uk@sylvoxtv.com

Service Hotline: +1 (866) 979-5869 (Monday-Friday, 2:00 PM - 10:00 PM GMT)

 

Order Cancellation Policy:

  • You may cancel your order within 1 day of placing it. Once the product has been dispatched, cancellations are no longer possible.

  • The merchant will process your order within 1-2 days after the order is placed.

  • If a customer requests to cancel their order before the product has been shipped and within the time frame allowed for cancellations on our website, the order can be canceled.

Pricing Errors

  • In the event that a product is listed at an incorrect price due to a pricing error, Sylvox reserves the right to cancel any orders placed at the erroneous price, without the need for customer consent. The affected order will not be fulfilled unless the customer agrees to pay the price difference.

Return Adress: Rumworth Mill, St. Helens Road, Bolton, BL3 3PR, United Kingdom

Warranty Policy:

(1) When returning an item, please note the following:

1. Only items purchased directly from www.sylvoxtv.uk and authorized resellers can be returned, such as Amazon, Walmart, Newegg, Wayfair, Aliexpress, etc.

2. We will not accept any return requests for products purchased from unauthorized third-party suppliers.

3. Customer must contact the Sylvox team with their order ID or purchase proof and the details of the product issue at service.uk@sylvoxtv.com to request a return/refund/repair/replacement before returning products. Sylvox will provide you with the shipping label, RMA form, and return address in the mail.

4. Sylvox are responsible for all return shipping costs for quality problem.

5. Ensure that the item(s) you are returning is repackaged in the original condition with all the documentation and accessories that came with it.

6. If the returned product is not in original packaging: artificial damage causes to affects the second sale, such as its appearance being damaged, the lack of accessories, etc., we will deduct the corresponding expenses according to the situation.

8. We will handle your request (sending you a replacement or refund)once we get your returned item.

 

(2) How to return a product for a refund? (30 days no reason /money-back guarantee)

30-day "no questions asked” policy for equipment returned undamaged and in original shipping cartons. Customers must contact the Sylvox team at service.uk@sylvoxtv.com to submit an after-sales application, we will provide you with the shipping label, RMA form, and return address in the mail. Please include your original order number or order proof in the email and ensure that the item is returned within 30 days. No refunds will be issued until the item is received in its original packaging (with its documentation and accessories). Sylvox is responsible for all return shipping costs for quality problems. If the returned unit is installed and used, Sylvox shall have the right to charge restocking fees of 20% of the product value, and the return freight costs are the responsibility of the customer.

 

Products returned after 30 days of purchase due to manufacturer defects are subject to evaluation and repair under our two-year Limited warranty. If in the event a television fails under the terms noted in the Return Policy, Sylvox will deliver a replacement television if an onsite repair is not recommended or possible at the sole discretion of Sylvox. The customer must contact the Sylvox team at service.uk@sylvoxtv.com to request a new replacement, Sylvox will provide you with the return shipping label and RMA in the mail, and the customer is obligated to return the original television within thirty (30) days and Sylvox will send you a new replacement once we get your original television. 

(3) Refunds

Once we receive and verify the condition of your product, a refund is initiated. The way your refund is processed depends on your original payment method.

For credit or debit cards, refunds will be back to the card-issuing bank within 7-14 business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

 

(4) What does the warranty not cover?

(a). The wrong way of use and improper repair by the user caused the failure or damage.

(b). Failure or damage caused by transportation, moving, and falling after purchase.

(c). Other unavoidable external factors cause failure and damage.

(d). Improper use of the equipment caused by water or other solution of damage.

(e). Failure caused by a lightning strike or other electric system reasons

(f). Damage caused by using a power supply other than the specified voltage.

 

Warranty Period:

*Sylvox repairs the TV free of charge under the condition of the normal use of the instruction manual within 24 months.

*Sylvox warrants that this product conforms to the manufacturer's specifications and will be free of defects in material and workmanship should any defect occur.

*Sylvox will correct the defect subject to the following conditions:

(a) Any defects caused or repairs required as a result of the abusive operation, negligence, accident, shipment damages, improper delivery and installation, application, and use for which this product was not intended as outlined in the user’s manual or other applicable Product documentation.

(b) Any defects caused or repairs required as a result of any product that has been tampered with, modified, adjusted, or repaired by any person other than Sylvox, a Sylvox authorized service provider, or a Sylvox authorized service center or dealer.

(c) Any replacement of accessories, glassware, consumables, or peripheral items required through normal use of the Product, including but not limited to, earphones, remote controls, batteries, etc.

(d) Any cosmetic damage to the Product surface or exterior, including but not limited to that which has been defaced or caused through normal wear and tear, improper shipping and handling, or the use of chemical cleaning agents.

(e) Any defects caused or repairs required as a result of damage caused by any external or environmental conditions, including but not limited to, the use of incorrect voltage, fluctuations or surges in transmission line/power line voltage, liquid spillage, or acts of nature or God.

(f) Warranty claims for Products returned with the altered, illegible, or missing model, factory serial number, and UL markings.

(g) Any Products used for rental, business, or commercial purposes.

(h) Any installation, consumer instruction, delivery, setup, adjustment, and/or programming charges.

(i) A Product that is not installed following installation instructions is included with the Product.

(j) Any signal reception problems (including antenna-related problems), images “burnt” into the screen, signal noise or echo, interference or other signal transmission or delivery problems, availability of third-party provided services or content (including, without limitation, image, audio or video content).

 

No entity other than Sylvox is authorized to extend, enlarge, or transfer this warranty on behalf of Sylvox.

 

The express warranties in this limited warranty are, instead of and, except to the extent prohibited by applicable law, Sylvox disclaims all other warranties and conditions, express or implied, whether arising by law, statute, by course of dealing, or usage of trade, including, without limitation, implied warranties or conditions of all claims, whether based in contract, negligence, strict liability or otherwise. Some countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

 

For any questions, feel free to contact us via service.uk@sylvoxtv.com at any time!

Effective Date: 2025/10/24
Last Updated: 2025/10/24

Welcome to SylvoxTV (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.sylvoxtv.uk (“Site”) or purchase our products and services (“Products”).

By using our Site, you agree to the terms of this Privacy Policy.

 

1. Information We Collect

We collect personal and non-personal information to process your orders and provide better service.

1.1 Personal Information

When you make a purchase or create an account, we may collect:

· Name, email address, phone number, billing/shipping address;

· Payment details (processed securely through third-party payment providers);

· Order and transaction history;

· Customer service interactions.

1.2 Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and browsing activity, including:

· IP address, browser type, and operating system;

· Pages viewed, referral source, and time spent on our Site;

· General location (based on IP address).

For details about cookies and tracking technologies, please see our separate Cookie Policy.

 

2. How We Use Your Information

We use the information we collect to:

· Process and fulfill orders and payments;

· Communicate with you about your purchases, delivery, and support requests;

· Improve our website, products, and services;

· Send marketing communications (only with your consent);

· Prevent fraud and comply with legal obligations.

 

3. Sharing Your Information

We share personal information only as necessary to provide our services, including with:

· Service Providers: such as payment processors (e.g., Shopify Payments, PayPal, Klarna), shipping carriers, and IT support services;

· Analytics and Advertising Partners: such as Google Analytics or Meta Pixel, to help us understand how visitors use our Site and to deliver personalized marketing;

· Legal Authorities: when required to comply with applicable laws or lawful requests.

We do not sell, rent, or trade your personal data to third parties.

 

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal, tax, and accounting requirements.

When your information is no longer required, we securely delete or anonymize it.

 

5. Your Rights

Depending on your location, you may have the right to:

· Access, update, or correct your personal data;

· Request deletion of your personal data;

· Withdraw consent for marketing communications;

· Request data portability.

To exercise these rights, please contact us at support@sylvoxtv.com.

If you are a resident of the European Union (EU), this Privacy Policy complies with the General Data Protection Regulation (GDPR).
If you are a resident of California (U.S.), you have additional rights under the California Consumer Privacy Act (CCPA).

 

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no online transmission or storage method is 100% secure, and we cannot guarantee absolute security.

 

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

 

8. Children’s Privacy

Our Site and Products are not directed toward children under the age of 13. We do not knowingly collect personal data from children. If we learn that we have inadvertently collected information from a child under 13, we will delete it promptly.

 

9. International Transfers

We may process your information outside your country of residence, including in the United States. When we transfer personal data internationally, we ensure adequate protection in accordance with applicable data protection laws.

 

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with the revised effective date.

We encourage you to review this page regularly to stay informed about how we protect your information.

 

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

SylvoxTV
Email: support@sylvoxtv.com
Website: https://www.sylvoxtv.uk

 

 

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